Simayof

Engagement Rings and Diamond Jewelry

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Testimonials
"Hey Sean, I got the wonderful, beautiful, sparkly diamond rings and earrings! LOVE THEM ALL! I thought the earring hoops might be too big for my face (from the description and from imagining how they would look on me), but I'm gettting used to them and think the size is going to work out just fine! I think I have fat ear lobes, though. It feels like they are being pinched by the clasp. But I am going to give it a few days...see if my ear lobes get used to them. I really like the way they look. You guys did awesome on the eternity ring and the earrings! (as always) I love these new items as I love all the pieces you make for me. Thank you so much."

Anna



"George, The ring arrived and Sarah loves it. Thank you for all of your help. I found your team to be easy to work with over the internet, responsive and fair.

Jeff



"David, I wanted to thank you again for the beautiful ring you so tastefully put together for me. It is amazing. I am thrilled to have it and I tell everyone who looks at it that they have to stop by to see David at Simayof’s in The Grand Canal Shoppes in Las Vegas. There is no better place to buy a diamond ring than with you. Thank you again."

Judy



"George...we received the rings today and they are beautiful! Thank you for taking care of us."

Michael & Rose



"We received the ring today. You exceeded our expectations. It is beautiful. You will definitely see more of our business in the future and will get recommendations!"

Charlie



Dear David,
We received the gorgeous ring and we love it! Thank you for your wonderful personal service and the service of your staff. We will be back to see you for sure, on our next trip to Vegas.

Joanne and Meyer



Dear David,
I just wanted to drop you a note and thank you very much for the beautiful ring which I received yesterday afternoon. It is exactly what you promised and more. I look forward to talking with you and seeing you when I get out to Vegas, and I hope that you will let me know if you are coming to our area.

Seymour



David,
Just a quick note to say the custom platinum ring was a big hit with Elizabeth. I am very pleased with the finished product and greatly appreciate your expertise in finding the right stones for the setting.

Michael



George,
I just wanted to let you know I received my ring and it looks absolutely beautiful! Thank you so much for all your hard work and determination to make sure I had a good outcome with my ring. I only wish that there were more people like you in the retail industry that made customer service issues a more pleasant experience. Please give regards to your jeweler for all his hard work and tell him thank you for the beautiful outcome. I know you are finally relieved that we have this behind us but I am forever grateful! If I ever get the chance to come visit my sister in the future I will stop by so I can personally thank you.

Kristin



Awesome George!
I really appreciate all your assistance with satisfying all the criteria for my large purchase. I think it will look amazing, plus you made it totally affordable for me, I cant wait to see it. I am glad I came to you.

Joseph



George,
I got the package. My wife loved the diamond. Thank You!

Karl



George,
I wanted to thank you again for everything. I proposed to Christina this past Sunday in a horse drawn carriage thru Central Park in New York City and she said yes….When I pulled the ring out she was breathless and said "oh my god" and just couldn't believe what was going on…..the ring did all the speaking for me and the moment was just magical! Everyone loves the ring and thinks its just dynamite. I couldn't have done this without you."

Christopher



I just bought an engagement ring and a wedding ring from Simayof in Walnut Creek. These were my 2nd and 3rd purchases from them the last 2 years. My jeweler George Baycan was both knowledgeable and professional and made the whole process very easy. I will always be a customer of Simayof.

Bill



"Hello, George. I just wanted to let you know that Jocelyn loves the ring, and I wanted to thank you again for all your help! I've attached pics of the ring."

Chris



"George,
Jen and I did get engaged on Saturday! The weather was beautiful and my whole plan worked close to perfection. Here are a few pictures of us at the top of the mountain and close ups of the ring with my digital after I found the right setting. Again, thank you for your help."

David



"Hi George,
My wife is thrilled with the necklace. I can't get it off her. She wears it all the time (shower, exercising), so it will need cleaning very soon."

Ralph



"Hi George,
I have been meaning to get back to you after giving the engagement ring to Ali. She was so pleased. It looks absolutely wonderful and exactly what she wanted. I truly appreciate all of your hard work. If ever I can help with a referral or post any comments on any of your websites please let me know. Thanks again George, you are a true professional."

David



"David,
Russ and I just received my ring today and cannot say enough about it. The new diamond and the white gold look amazing. Thank you for making my ring look so wonderful."

Candice



"Dear David,
Thank you so much for all of your help with my ring. It is definitely the most beautiful ring either of us has ever seen and we were both so impressed with your level of service and care. We will most definitely be in touch when it is time to choose the wedding bands."

Stacy



"Shimon,
What a ring! You guys did an amazing job -- Sharon absolutely loves the ring. Truly, it is spectacular, I am thrilled and she's even more thrilled. Simply, you guys are the very best at your craft! Thank you again for all of your expertise and assistance."

Happy Holidays,

Stephen






 
Home  >  Simayof Policies  >  14-Day Exchange Policy

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Simayof Policies
14-Day Risk Free Return/Exchange Policy


For generations, Simayof has taken immense pride in the quality, craftsmanship and sheer beauty of our diamond and gemstone jewelry. We are confident that your purchase will match or exceed your expectations and are proud to offer a 14-day no-risk return policy.

We want you to be completely satisfied with your Simayof purchase. If you're not, simply return your purchase within 14 days of its shipment and we will issue a full refund.

Return Procedure:
Our goal is to make the return/exchange process as easy as possible. To return an item, follow these simple steps:

1. Call 1-415-391-0152 to obtain a Return Merchandise Authorization (RMA) number. Write the RMA number on the outside shipping label.

2. Place the item and all original packaging back in the box. This includes appraisals and certificates (when applicable). Please note that the diamond certificate carries a $200 replacement fee if lost. Also, be sure that the original Security Tag remains attached to the item.

3. Ship your item through the U.S. Postal Service, fully insured for the value of the contents, and request a return receipt for confirmation that your shipment has reached Simayof. For security purposes, please DO NOT write "diamond" or "jewelry" or other high value words on the package. Simayof is not responsible for loss or damage during the return process.

Mail to:
Simayof,
246 Powell Street,
San Francisco, CA 94102


Upon receipt, our Quality Assurance Team will inspect each item. You will receive an e-mail notification regarding the status of your refund or exchange. If you purchased your item with a credit card, we will credit the account used. All other refunds will be done by check.

Terms and Conditions
We can only accept returns/exchanges that follow the Simayof Return Procedures listed above.

We can only accept items in their original condition with the same characteristics specified on the accompanying diamond certificate (when applicable).

Any uninsured, unauthorized or improperly packaged items will be returned to the sender. Merchandise that has been altered, damaged or shows signs of wear will not be accepted.

Resized items will only be accepted if they have been resized by Simayof.

Original shipping charges, if any, are nonrefundable. All return shipping costs are to be paid by the customer.

The return shipment must be postmarked within 14 days of the original ship date.

Exclusions:
The Return/Exchange Policy does not apply to custom orders, engraved pieces or pearl jewelry. If you are concerned about a potential return or exchange, please contact Customer Service by calling 1-415-391-0152 or send an e-mail to service@simayof.com before placing your order.

This Return/Exchange Policy only applies to purchases made on the Simayof.com Web site. If you purchased an item from one of our retail locations, you are bound to the policies of the individual store because each store is an independent legal entity under different ownership.






 














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