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14-Day Exchange Policy
14-Day Risk Free Return/Exchange Policy
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For generations, Simayof has taken immense pride in the quality, craftsmanship and sheer beauty of our diamond and gemstone jewelry. We are confident that your purchase will match or exceed your expectations and are proud to offer a 14-day no-risk return policy.
We want you to be completely satisfied with your Simayof purchase. If you're not, simply return your purchase within 14 days of its shipment and we will issue a full refund.
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 Return Procedure: |
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Our goal is to make the return/exchange process as easy as possible. To return an item, follow these simple steps:
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1. Call 1-800-720-1105 to obtain a Return Merchandise Authorization (RMA) number. Write the RMA number on the outside shipping label.
2. Place the item and all original packaging back in the box. This includes appraisals and certificates (when applicable). Please note that the diamond certificate carries a $200 replacement fee if lost. Also, be sure that the original Security Tag remains attached to the item.
3. Ship your item through the U.S. Postal Service, fully insured for the value of the contents, and request a return receipt for confirmation that your shipment has reached Simayof. For security purposes, please DO NOT write "diamond" or "jewelry" or other high value words on the package. Simayof is not responsible for loss or damage during the return process.
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Mail to:
SIMSF, Inc.,
1409 Sutter Street,
San Francisco, CA 94109
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Upon receipt, our Quality Assurance Team will inspect each item. You will receive an e-mail notification regarding the status of your refund or exchange. If you purchased your item with a credit card, we will credit the account used. All other refunds will be done by check.
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| Terms and Conditions |
We can only accept returns/exchanges that follow the Simayof Return Procedures listed above.
We can only accept items in their original condition with the same characteristics specified on the accompanying diamond certificate (when applicable).
Any uninsured, unauthorized or improperly packaged items will be returned to the sender. Merchandise that has been altered, damaged or shows signs of wear will not be accepted.
Resized items will only be accepted if they have been resized by Simayof.
Original shipping charges, if any, are nonrefundable. All return shipping costs are to be paid by the customer.
The return shipment must be postmarked within 14 days of the original ship date.
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| Exclusions: |
The Return/Exchange Policy does not apply to custom orders, engraved pieces or pearl jewelry. If you are concerned about a potential return or exchange, please contact Customer Service by calling 1-800-720-1105 or send an e-mail to service@simayof.com before placing your order.
This Return/Exchange Policy only applies to purchases made on the Simayof.com Web site. If you purchased an item from one of our retail locations, you are bound to the policies of the individual store because each store is an independent legal entity under different ownership.
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